Building Team Resilience For Call Center Managers

Workloads and uneven team performance are the top employee stress triggers.

Attendees will learn: Are you teaching your employees how to be resilient? In this interactive workshop we teach simple methods to recharge between tasks and improve human connections through your existing team meetings. The practices take 5-10 minutes a day.
About this speaker: Elizabeth has twenty years of experience in employee health benefits and engagement and program design, development and delivery. She was most recently VP, Health and Wellness at a national bank, leading employee health and engagement improvement strategies in the US. Previously she provided oversight for customized service models and client relationships with Anthem National Accounts and Anthem Maine. Elizabeth aims to improve health and business performance through the practice of short mindful breaks and team interactions in the workday. The focus is on entry level mindful and resilience training programs and online tools to support these practices and improve the way we work. Elizabeth has spent the last year creating and testing programs specifically for call center employees. Teams of call center agents using her program experienced 0% attrition- teams who did not use her program experienced normal rates of attrition.
Speaker Topic:
Financial Wellness
Mental Health
Celebrity or Keynote
Other Critera:
For Call Centers
For 3rd Shift
Especially for Men
Especially for Women
Webinar OK
Willing to Travel
Available in Spanish
HRA/VEBA eligible
Available Nationwide
For Retreats
Length: 60 minutes
Equipment required: None
Post event tools included: None
Includes pre-event consultation: If desired