Building Team Resilience for Call Center Managers

Workloads and uneven team performance are the top employee stress triggers. Are you teaching your employees how to be resilient? In this interactive workshop we teach simple methods to recharge between tasks and improve human connections through your existing team meetings. The practices take 5-10 minutes a day.

Attendees will Learn

-How to be resilient
-How to recharge between tasks
-How to improve connections

About this Speaker

Elizabeth has twenty years of experience in employee health benefits and engagement and program design, development and delivery. She was most recently VP, Health and Wellness at a national bank, leading employee health and engagement improvement strategies in the US. Previously she provided oversight for customized service models and client relationships with Anthem National Accounts and Anthem Maine. Elizabeth aims to improve health and business performance through the practice of short mindful breaks and team interactions in the workday. The focus is on entry level mindful and resilience training programs and online tools to support these practices and improve the way we work. Elizabeth has spent the last year creating and testing programs specifically for call center employees. Teams of call center agents using her program experienced 0% attrition- teams who did not use her program experienced normal rates of attrition.

Education and Experience

  • 20 years experience in Employee Health Benefits
  • VP Health and Wellness at a national bank
  • Experience with call center employees
Speaker Topic:
Financial Wellness
Mental Health
Celebrity or Keynote
Working From Home
Humorous, Funny
Other Critera:
Available as Webinar
Recording is OK
Available as In-Person Event
Available Nationwide
Willing to Travel
Offered in Spanish
Offered in other languages
For Call Centers
Especially for Men
Especially for Women
HRA/VEBA eligible
For 3rd Shift
For Retreats
Duration of event (in hour increments): 60 minutes
Equipment buyer needs to provide: None
Equipment provided by vendor: TBD
Post event tools included: None
Includes pre-event consultation: If desired